SHIPPING & REFUND POLICY

Effective Date: August 3, 2026

Thank you for shopping with SKINMOOD Skincare. We are proud to offer high-quality, professional-grade skincare formulations. Because our products are hygiene-sensitive and custom-batched, please review our strict shipping and refund terms before completing your purchase.

1. SHIPPING & PROCESSING TIMES

  • Processing Time: All orders are processed within 2–4 business days. Orders are not shipped or delivered on weekends or holidays.

  • Tracking: Once your order has shipped, you will receive a tracking confirmation email with your carrier information (USPS/UPS). Please allow up to 24 hours for tracking information to update.

  • Shipping Rates: Shipping charges for your order will be calculated and displayed dynamically at checkout.

  • Damaged or Lost Packages: We are not liable for any products damaged or lost during transit by the carrier. If you received your order damaged, please save all packaging materials and damaged goods before filing a claim directly with the shipping carrier.

2. REFUNDS & RETURN POLICY

To maintain absolute health, safety, and sanitary compliance, all skincare sales are final. We cannot accept returns or offer refunds for opened, used, or unwanted skincare items due to personal preferences.

3. EXCEPTIONS FOR MANUFACTURER DEFECTS & ERRORS

We only replace or refund items if they arrive with a verified manufacturer defect or if the incorrect item was mistakenly packed.

  • Reporting Window: You must report any defective pump mechanisms, leaking bottles, or order inaccuracies within 7 days of your delivery date.

  • How to Report: Email info@skinmoodskincare.com with your exact Order Number, a clear description of the issue, and photographic proof of the defect or shipping error.

  • Resolution: Approved defect claims will receive a complimentary product replacement or a full refund back to the original form of payment.

4. ORDER CANCELLATIONS

Once an order is placed and transmitted to our fulfillment system, it cannot be canceled or modified. Please double-check your shipping address and items before completing your purchase.